Refund Policy

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy reduces those rights. If our content has a major failure, you are entitled to a refund.

When we refund

• The content doesn't work as described — for example, paid content you purchased doesn't unlock, or files are corrupted or inaccessible.
• You were billed in error, or billed twice for the same thing.
• A material part of what was advertised in your tier isn't actually provided.

Contact us at sales@kynric.com with your purchase details and what went wrong. We'll fix it or refund it.

When we don't

This is a fault-based policy, not a change-of-mind guarantee. Paid content is delivered in full and immediately on purchase, so we don't offer refunds simply because you changed your mind, or because your council or certifier reached a different conclusion about your specific site than you hoped for.

That's exactly why the eligibility indicator is free and requires no purchase — use it before you buy anything. If it indicates your lot doesn't meet the standards, that is useful information and it costs you nothing.

How refunds are paid

Approved refunds are returned to the original payment method through Stripe. Processing time depends on your bank or card issuer.